Customer Service
Shipping
& Delivery
Tired of waiting for the next tradeshow special or
special offer to receive free freight?
For our wholesale customers, US Toy offers FREE
SHIPPING on all orders over $325.00 of in-stock merchandise (shipping anywhere
within the continental United States). Some items are excluded ( see item
details for exclusions ). $325 free freight minimum is valid only on orders
with base pricing. Additional discounts may receive free freight at varying
minimums ( contact us for more details ).
Orders Shipping to Alaska, Hawaii, and US
Territories are charged 40% of merchandise charge for shipping.
Other Benefits of ordering from US Toy:
Premium Bag Program – Less than full case orders are
NOW shipped out in premium bags, which allows for easy customer
check-in/receipt of merchandise.
Elevated Delivery – Orders placed BEFORE 12PM (CST)
will be shipped out within 24 hours.
In-stock Positions – We’ve invested, and are
maintaining, the highest levels of inventory compared to prior years –
especially perennial top-selling items.
Our sales team is eager to work with you individually to implement a
personalized plan to meet your specific item needs throughout the entire
year. Call today for details!
Operational Excellence – Committed, additional
resources to ensure your order arrives on time, in good condition.
Order
Requirements
$100 Minimum Order Total (no quantity requirements)
We Accept All Major Credit Cards (Discover, Visa,
Mastercard, and American Express)
24 Hour processing time for most orders.
Expedited delivery available at exact UPS Charges (2
day or Overnight) – CALL IN ONLY
You can also use your own UPS or Fedex Shipper #
Feel free to contact us at:
Privacy
& Security
At US Toy, your privacy is of utmost importance to
us. We do not "rent", "trade", or "sell" E-Mail
addresses. We will use your email address to send you a "receipt"
that you have placed an order; a "confirmation" of the order within 2
business days; a notice of shipment with a tracking number and a hot link to
the shipper's site to trace the package; and a receipt when your credit card is
charged. We do send periodic marketing emails to people who have opted-in to
receive them, however all marketing messages contain an opt-out link.
Do
you collect sales tax in all states?
We collect sales tax in California, Florida,
Illinois, Kansas, Missouri, Nebraska, New York, North Carolina, Rhode Island,
and Texas. If you are tax exempt and are in any of these states, you must have
a copy of the tax exemption faxed or mailed with your first order.
Returns
& Replacements
Returns
Merchandise may be returned with prior authorized
approval of U.S. TOY.
To return an item;
1. Enclose the original packing slip or include with
your return your company name, address, phone number, and the reason for your
return.
2. Return the merchandise within 60 days of the
original receipt to U.S. TOY,13201 Arrington Road, Grandview MO. 64030
3. For your security, we recommend that you send
your return through an insured, traceable carrier like UPS.
Shipping
Original shipping and handling charges are
non-refundable.
We take great care to ensure your items arrive to
you in excellent condition; if you do notice any damage please contact our
Sales Support Team and we’ll be happy to assist you.
Cancelled Items are no longer available.
U. S. Toy Commercial Division
Phone
Fax:
Email:
comsales@ustoyco.com
Website: www.ustoykidfun.com
